Privacy policy

This page explains what information we receive when you contact us through vadalexexpress.com, by email or by phone, why we use it and how you can exercise your rights.

Who the controller is

The data controller is Vadalex Express Ltd, registered in England and Wales under company number 14083102, registered office Unit 5 Norton Field Farm, Norton Mandeville, Ingatestone, Essex, CM4 0LN, United Kingdom. You can contact us at [email protected].

What information we receive

• Contact form: your name, phone number, email address, selected service, origin and destination countries and your message.
• Email, phone or WhatsApp: the details you share with us in the conversation.
• Technical data: our infrastructure provider processes IP addresses and browser information to deliver and protect the website.

Why we use the information and on what basis

• Responding to your enquiry and quotation: steps taken at your request before entering into a contract, under Article 6(1)(b) UK GDPR and GDPR.
• Website security: our legitimate interests, under Article 6(1)(f).
• Google Analytics statistics: only with your consent, under Article 6(1)(a). You can withdraw consent at any time from the page footer.
• Legal obligations: if you become a customer, we keep the accounting records required by law, under Article 6(1)(c).

Who else receives the information

• Web3Forms forwards contact form messages to our email address.
• Cloudflare delivers and protects the website and provides aggregated traffic statistics.
• Google displays the map on the page. Google Analytics is used only after you consent.
• Our email provider stores our correspondence with you.
• Vadalex Exim SRL, our group company in Romania, only where your enquiry concerns its services, such as domestic courier within Romania.

We do not sell personal data or use it for advertising. Some providers may process data outside the UK or the European Economic Area. Such transfers rely on the safeguards required by applicable law, such as adequacy regulations or standard contractual clauses.

How long we keep the information

Enquiries that do not lead to a business relationship are kept only as long as needed to respond and follow up on the quotation, and are then deleted periodically. If you become a customer, we keep the information for the duration of the relationship and for the archiving period required by law.

Do you have to provide your details?

No. Providing your details is voluntary, but without your name and an email address or phone number we cannot respond to your enquiry or prepare a quotation.

Automated decisions

We do not make decisions based solely on automated processing of your data and we do not create profiles.

Cookies and browser storage

The website does not use marketing cookies. Your analytics choice is saved in your browser. Google Analytics cookies are set only after you consent. The Google map loads only if you select “Show map”; only then may Google set cookies, and Cloudflare may use technical security cookies.

Your rights

You can request access to your data, correction or erasure, restriction of processing and data portability. You can object to processing based on legitimate interests and withdraw consent at any time. Email us at [email protected].

You can complain to the UK Information Commissioner's Office (ico.org.uk). If you live in the European Union, you can also contact the data protection authority in your country.

Updates

Last updated: 2 October 2026.